Immediately after your purchase.

It allows you to create a personalized list of products you would like to buy and save them in your user account for future reference. A wishlist signifies a customer’s interest in a product without an immediate intent to purchase.

1. Contact us first, send us a proof, take pictures of the damaged product(s) that you have received.
2. Send us back the product and we’ll ship you another one.

Yes, only if it has not been shipped yet. You can contact us or use a chat session for a faster response.

Customers can view order on My account page or find the e-mail related to the order. Tracking with UPS is available when tracking is included.

Shipping is done via UPS … and it’s calculated when you enter your shipping adress on the checkout form. Sometime’s we need to contact you ton confirm the shipment details. Altough we try to offer the best prices possible, shipping fees and handling depends on customer’s location. Contact us if you need help.

CANADA : 3-7 Days
USA : 5-7 business days
REST OF THE WORLD : 7-15 business days

Yes, customers will receive an invoice by email.